SHIPPING & DELIVERY
We want your order to reach you as smoothly as possible.
Below you’ll find information about order processing, shipping, tracking, and delivery.
ORDER PROCESSING
Each ARETE item is made to order. Once your order is placed, it is sent to production before being packaged and shipped.
Production times may vary depending on the product, order volume, and fulfillment location. Most orders are produced within approximately 1–6 business days.
Please note that production time is separate from shipping time.
SHIPPING & DELIVERY
Once your order has finished production, it will be handed over to the carrier for delivery.
Shipping times vary depending on your location, the fulfillment location, and the shipping method available for your order. Estimated delivery times will be provided when available.
Please note that delivery estimates do not include production time and are not guaranteed. Delays may occasionally occur due to weather, carrier disruptions, holidays, customs, or other circumstances outside of our control.
ORDER TRACKING
Once your order has shipped, you will receive tracking information when available.
Please allow time for the carrier to update the tracking information after your order has been shipped. Tracking updates and estimated delivery dates are provided by the carrier and may occasionally be delayed.
INTERNATIONAL ORDERS
International shipping availability and delivery times may vary depending on the destination.
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are not included in the product or shipping price and are the responsibility of the customer.
Customs processing may also cause additional delivery delays outside of our control.
DELIVERY ISSUES
If your order appears to be lost, significantly delayed, or delivered to the wrong location, please contact us with your name and order number so we can help investigate the issue.
Please make sure your shipping address is complete and accurate before placing your order. ARETE is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided at checkout.
If your package arrives damaged or you receive an incorrect item, please refer to our Refunds & Returns Policy or contact us for assistance.