RETURNS & REFUNDS
We want you to be confident in what you order. If something isn’t right, we’re here to help.
Please review our return and refund policy below.
RETURNS
We accept returns within 30 days of delivery.
To be eligible for a return, your item must be unworn, unwashed, unused, and returned in its original condition with any original tags and packaging.
Items that show signs of wear, washing, damage after delivery, or alteration may not be accepted.
Final-sale items are not eligible for return.
REFUNDS
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund.
Original shipping charges are non-refundable unless your order arrived damaged, defective, or incorrect.
EXCHANGES
If you need a different size, we accept exchanges within 30 days of delivery, provided the item meets our return conditions.
Exchanges are subject to product and size availability. If the requested item is unavailable, you may return the original item for a refund instead.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can make it right.
Include your order number, a description of the issue, and photos of the item when applicable.
If the issue is confirmed, ARETE will cover the cost of the return or replacement.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping method when returning an item. ARETE is not responsible for return packages that are lost in transit.
HOW TO START A RETURN
To request a return or exchange, contact us through our Contact page within 30 days of delivery.
Please include your name, order number, and the item you would like to return or exchange. If your request is accepted, we will provide instructions for sending your item back.
Items returned without first requesting a return may not be accepted.