PRIVACY POLICY

INFORMATION WE COLLECT

When you interact with ARETE, we may collect information you provide directly to us, including your name, email address, billing and shipping address, phone number, order information, and information you provide when contacting us.

When you use our website, certain information may also be collected automatically, such as your IP address, browser and device information, pages viewed, and other information about how you interact with our website.

Payment information is processed through the payment providers available at checkout. ARETE does not directly store your complete payment card information.

CUSTOMER ACCOUNTS & REGISTRATION

You may be able to create an ARETE customer account through our My Account page or during checkout. An account can let you view past orders, manage saved addresses, and update your account details. Guest checkout may also be available.

When you create an account, we may collect your name, email address, account details, and the order information associated with your account. Passwords are handled by our website’s authentication system; we do not need your password to provide customer support.

Account-related emails, such as registration, password setup or reset messages, and important order updates, may be sent to the email address you provide. You can request access to, correction of, or deletion of eligible account information by contacting us. Some transaction records may need to be retained for legal, tax, fraud-prevention, or dispute-resolution purposes.

HOW WE USE YOUR INFORMATION

We may use the information we collect to process and fulfill orders, provide customer support, communicate with you about your purchases, manage customer accounts, operate and improve our website, prevent fraud or misuse, and comply with applicable legal obligations.

If you choose to receive marketing communications from ARETE, we may also use your contact information to send you updates, product releases, promotions, and other marketing communications. You may unsubscribe from these communications at any time.

HOW WE SHARE INFORMATION

We may share information with trusted service providers when necessary to operate our store and provide our services. This may include payment processors, website and ecommerce providers, order fulfillment partners, shipping carriers, analytics providers, and other companies that help us operate ARETE.

For example, order information may be shared with our fulfillment partners and shipping carriers so your products can be produced and delivered.

We may also disclose information when required by law, to protect our rights or the rights of others, or to prevent fraud or misuse.

ARETE does not sell your personal information for money.

COOKIES & TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to help the site function, remember preferences, maintain shopping carts and sessions, support account login, understand website usage, and improve the customer experience.

Some cookies are necessary for the website and store to function properly. Other cookies or tracking technologies may be used for analytics or marketing where applicable.

You may be able to control certain cookies through your browser settings or any cookie preference tools provided on our website. Disabling certain cookies may affect how some features of the website function.

DATA RETENTION & SECURITY

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, and comply with legal obligations. Customer account information may be retained while an account remains active or as otherwise needed for these purposes.

We take reasonable measures to protect the personal information handled through our website. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

YOUR PRIVACY CHOICES

Depending on where you live, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information. You may also request closure of your customer account, subject to any information we must retain.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in those communications.

To submit a privacy-related request or question, please contact us through our Contact page. We may need to verify your request before taking action.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements.

Any updates will be posted on this page with a revised effective date.